Returns Policy

 

In an odd situation when you do not like our product and want to return ,here is our return policy.

1.Product that are eligible for return, can be returned within 7 days of receiving the merchandise.

2.Eligible products will be clearly visible on our product description screen under shipping information.

3.In the unlikely situation when you receive a damaged product ,you should email a photo of the damaged product within 24 hours of receiving your product.

4.Not all our products are eligible for return. Some products may be marked as “Not returnable”.Please take a note of the same before purchasing.

5.TheCrayonz team must receive and approve your return request.Once you request is received and approved ,we will arrange for a return pick up at an agreed upon time.

6. Once our team authorises the return, we will process your refund.You can choose to receive the amount back to the same payment mode that you used to place this order or you may choose to receive the refund in form of store credit ,which will reflect in your Crayonz account, we will initiate the refund after we receive the item and it has gone through the necessary quality checks . 

7. We will process all returns within seven(7) to ten(10) days of receiving the product. If you have any questions about return, please feel free to reach out to us at  help@thecrayonz.com 

8. All returns are subject to the discretion of TheCrayonz. But we are always open to hear from you.

For any other questions or clarification, please reach out to us at help@thecrayonz.com