Help

ABOUT

What is ‘TheCrayonz” ?
We create an online community of Art lovers who support the Indian Handicraft Artisans. The Art lovers get a handcrafted piece of Art which is crafted with love and utmost care by our Artisans spread all over India.

 

What’s in the name?
This Tree of TheCrayonz is filled with colourful hands of our Artisans. Our tree is live and beautiful because of them.

 

What if an item is SOLD OUT?
If an item appears as SOLD OUT, it means there are unfortunately none left to buy. Our artisan or craftsman keep producing units, but no guarantees for the exact replica !

 

ORDERS

 

How can I check the status of my order?
Mail us with the order number at care@thecrayonz.com , we promise to keep you updated.

 

What are the payment options available ?
We accept all national debit and credit cards along with UPI and wallets.

 

Do we charge sales tax?
All taxes are a part of the prices you see on the site. What you see is what you pay.

 

SHIPPING

How do we ship products?
We ship products to you directly from the artisan. All of our products pass through the sharp eyes of our quality assurance team before we package it and ship it off to you. Some of the items , mostly personalised ones are made on orders and may take some time to reach to you.

 

What are the shipping rates?
Please refer to the shipping cost that appears once you are on the checkout page.

 

RETURNS

What if I have a problem with an item that is not retainable?
Drop us a line at care@thecrayonz.com. We will surely get back to you.